Due to the nature of soaps, LAPRALA skincare will not issue a refund for any product that has been used.   LAPRALA skincare will issue a refund for unused products ordered in the last 90 days or products that were damaged during shipment.  To begin the refund process, email us at: info@laprala.com.  Once we grant you a refund, we will request the item be sent, at your expense, to: LAPRALA skincare, 3428 Angelas Cove, Franklin, OH  45005.  Once LAPRALA skincare receives the item(s), we will issue you a refund to the credit card you initially paid on and this process will be accomplished within 5 days of our acceptance of your shipment.