FREQUENTLY ASKED QUESTIONS

Our products stand above other skincare brands due to our meticulous formulation process, where we prioritize both effectiveness and purity. We carefully select the finest botanical ingredients, sourced in the USA whenever possible, and we rigorously stability and pH test each formula to ensure maximum efficacy. Our formulations are designed to address mature skin concerns such as dryness, loss of elasticity, and hyperpigmentation, with actives like botanical actives, niacinamide, squalane, hyaluronic acid, bakuchiol, and vitamin C. We take pride in crafting products that are gentle, effective, and nourishing—especially for sensitive skin.

Absolutely. All of our products are thoughtfully crafted with sensitive skin in mind. We use only the purest botanical ingredients and actives, including centella asiatica, ferulic acid, plant berry oils and essential oils, to soothe and nurture delicate skin. Our formulations undergo thorough testing to ensure they are gentle, safe, and effective for even the most sensitive skin types.

'Natural’ is a term open to interpretation, and we take great care in sourcing only the finest, naturally derived ingredients for our products whenever possible. Our formulations feature botanical actives like centella asiatica, squalane (derived from olives), and nourishing plant-based berry oils. While we incorporate scientifically proven, lab-created ingredients—such as preservatives—to ensure the utmost safety and efficacy, our commitment to clean, effective skincare remains steadfast.

Yes, our products are specially formulated to address the signs of aging and hyperpigmentation. Our daily face serum, enriched with actives like vitamin C, niacinamide, ferulic acid, allantoin, milk thistle oil and snow mushroom complex, helps with fine lines, and hyperpigmentation. For deeper hydration and anti-aging support, our nightly face cream and body creams, which include squalane, allantoin, and centella asiatica, provide ceramides and work to improve skin elasticity.

We are proud to say that our products are never tested on animals.  EVER. We are a cruelty-free brand committed to the ethical treatment of all living species. We value the welfare of animals and ensure our formulations are made with the utmost respect for all creatures.

Our products are free from synthetic fragrances. We use only pure steam-distilled and cold-pressed essential oils to create subtle, purely natural scents that are gentle on your skin. You can trust that everything in our products is wholesome and gentle, and carefully chosen to support your skin’s health.

To maintain the quality and efficacy of your products, please store them in a cool, dry place, away from direct sunlight. We recommend keeping your products between 32°F and 100°F to ensure they remain in optimal condition for use.

Due to the handcrafted nature of our products, we do not offer returns on any items. We encourage you to carefully review your selections before completing your purchase. If you receive a damaged item, please contact our customer service team at info@laprala.com, and we will work with you to resolve the issue promptly.

If your order arrives damaged, please reach out to our customer service team at info@laprala.com. We will work with you to resolve your issue and ensure you are completely satisfied with your purchase.

We offer shipping within the United States via USPS (and sometimes UPS ground). Orders are typically processed within 48 hours, but during busy times, processing may take up to 7 days. Once your order ships, you will receive an email and/or SMS notification with your tracking number, so you can easily follow your package's journey to you.